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No Apple Music Smart Benefit on 18 month contract

Retty1
Contributor
Contributor

‎28-11-2021 12:35 AM

I'm trying to "upgrade" to an 18 month SIM only contract with a Smart Benefit.

 

Despite the bait webpage advertising that Apple Music is available as a Smart Benefit on the 18 month contract, it isn't then available when it comes to selecting the Smart Benefit. There's only a very limited list comprising Netflix, BT Sport and EE's data and roaming passes.

 

Apple Music is missing from the list but is present for two year contracts.

 

Is this just a bug in the list of selectable Smart Benefits or misleading advertising?

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎28-11-2021 09:07 AM

Hi @Retty1

 

Welcome to the community.

 

I've just did a test on the website and it's allowing me to choose the Apple Music smart benefit on an 18 month SIM only plan. That's adding as a new line as opposed to an upgrade though.

 

The benefits should be the same though. If you're not getting the option, I'd recommend speaking to our Mobile Care team so they can look into that for you.


Chris

Retty1
Contributor
Contributor
In response to Christopher_G

‎28-11-2021 08:27 PM

Thank you.

 

It's definitely not working for me when I try to select the contract as an upgrade.

 

It does work for 24 month upgrade contracts though.

0 Helpful
James_B
EE Community Support Team
In response to Retty1

‎29-11-2021 08:32 AM

Hi @Retty1,

 

Thanks for checking. Please get in touch with Customer Care so our upgrades team can help.

 

James

0 Helpful