Hello hello,
I dont have WiFi at home. I survive very well with my partner on two sim only deals, 100gb of data each per month. Each month we are left with approx 15-25gb at the end of the month. I'm not usually one to complain but I've noticed something I cant ignore or put down to my own netflix binges.
Our data reset on 29/10/21. Since then we have watched 5 hours of netflix on standard quality, which netflix have informed us should have taken 5gb maximum. Netflix have confirmed this is the amount we have watched over a service they provide emailing you your stats.
Unfortunately its taken out over 5gb on my partners EE account and just under 7gb on my own. How is it possible that we could have used more than double what we should have, when we've done everything right and double checked it?
This is the normal amount of streaming for us week on week, and somehow we have used almost the same amount of data we would use in a month for just under one week.
I explained this to an EE advisor on the phone, and was met by quite a defensive response, breaking down exactly what my data was used on, but not why so much more was taken for what is a very similar level of streaming to the norm.
If there is anyone who can help me to clarify how much I've actually used, if theres any errors in the MYEE app at the moment, or if its me to blame and I'm missing a screw that would be much appreciated.
