Ordering a Phone on a contract.

[anfo230803]

I have tried to order a new phone and Apple watch on a contract. I have had no email confirming my order or saying that I need to provide additional information. I have been charged the upfront fee but otherwise have heard nothing. How can I find out what has gone on with my order?

[Chris_B]

@anfo230803  Have you checked your spam folder ?  When did you order ? 

[anfo230803]

To be honest it could just be me worrying for no reason. I'm fairly certain a confirmation email usually comes within the first hour or two of you ordering a product but I ordered it late last night and still haven't heard anything. I've checked every section of my email and I'm certain nothing has come through.

[Leanne_T]

Hi @anfo230803

Thanks for coming here. 

You can give our sales team a call on 0800 956 6000, they will be happy to check the order for you and give you an update 🙂

Thanks. 

Leanne.

[anfo230803]

Unfortunately I'm not an existing customer wiht ee so i keep running into the same problem where it asks me for my existing phone number. This I obviously don't have and everywhere else i look brings me to the same problem.

[Leanne_T]

Hi @anfo230803

Thanks for coming back to me. 

If you're not an EE customer, you can call 0800 956 6000 and no number will be needed. 

Leanne.