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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

VoLTE locked to EE?

I’ve had a search, but can’t find the answer to this one.  If a phone originally bought from EE is network unlocked, can it use VoLTE on another network?  Specifically in my case I’d like to give my son my old S10 to use with IDMobile. The phone is u...

Historic EE Perk Codes

Is there a way I can find out old codes that have been generated through my Perk account?I have been made aware that two codes that i thought had been added to my account have never been added, and customer services have asked me to find the codes th...

Can’t buy a new PAYG pack.

I cancelled my previous PAYG £10 pack and want to buy a £15 pack to start straightaway. I have £20 credit. Tried to do it by texting PACK15 to 150 but nothing happens, I just get back a text saying that I still have a pack. Can I buy a new pack and s...

Elena35 by Visitor
  • 516 Views
  • 1 replies
  • 2 Helpful

Upgrade cost

Hi all,  I upgraded on 30th September to the iPhone 13 pro max 256gb sierra blue. I paid the £50 upgrade fee. I saw last night there's delays with the phone. Checked my bank and the £50 has just vanished, it's not been debited from the account but it...

Em99 by Visitor
  • 365 Views
  • 2 replies
  • 1 Helpful

Sim undelivered over 9 days,unable to reach EE

Hi, my sim has been dispatched 9 days ago. I've received text asking how was my delivery, I have received the bill and DPD delivered free gift. But I don't have the SIM, nor it has been left with my neighbours. When I try to contact EE, I'm asked my ...

m4rt1n by Visitor
  • 316 Views
  • 1 replies
  • 0 Helpful

Upgrade

It says that i am eligble for an upgrade but when i click the start upgrade button, it takes me to an error page. Even if i press on the my shop button it takes me to an error page.

Beffylol by Investigator
  • 659 Views
  • 5 replies
  • 1 Helpful

Awaiting confirmation

Hi, I ordered an iPhone 12 mini last Friday and the status still says awaiting confirmation. Is there something wrong with the order? Is there something I can do to speed up the process?Thank you.

Resolved! New sim card

I've just got my new phone and not sure if I switch it to my new one despite my old one fitting. My old contract was sim only now contract, so would I be best switching to the new sim card please someone?

Tee193 by Established Contributor
  • 1236 Views
  • 1 replies
  • 1 Helpful

Broadband gone down three days after landline

My landline went down three days ago - an engineer is coming on Tuesday. My broadband was working fine until tonight when it too went down. Is it fair to assume that the two issues are connected and that the Openreach engineer will be able to fix it?...

ianfreeman by Established Contributor
  • 609 Views
  • 4 replies
  • 4 Helpful