Upgrade

[Beffylol]

It says that i am eligble for an upgrade but when i click the start upgrade button, it takes me to an error page. Even if i press on the my shop button it takes me to an error page.

[Christopher_G]

Hi @Beffylol

Welcome to the community.

Could you try this on a different device or browser please? Let me know if it works any better.

Chris

[Beffylol]

No it still says the same error page, on every device I’ve tried

[Katie_B]

Thanks for confirming @Beffylol.

How long have you been seeing this error?

Have you reported this to our technical care team?

Katie 🙂

[Beffylol]

For about a week now & yes I have but have not heard anything back

[James_B]

Hi @Beffylol,

You've done the right thing in reporting the issue to our Customer Care Team. In the meantime, please get in touch on 150 so our upgrades team can help you upgrade.

Thanks

James