Upgrade

Beffylol
Investigator
Investigator

‎04-10-2021 12:22 PM

It says that i am eligble for an upgrade but when i click the start upgrade button, it takes me to an error page. Even if i press on the my shop button it takes me to an error page.

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎04-10-2021 03:45 PM

Hi @Beffylol

 

Welcome to the community.

 

Could you try this on a different device or browser please? Let me know if it works any better.


Chris

0 Helpful
Beffylol
Investigator
Investigator
In response to Christopher_G

‎05-10-2021 04:16 PM

No it still says the same error page, on every device I’ve tried

0 Helpful
Katie_B
EE Community Support Team

‎05-10-2021 05:06 PM

Thanks for confirming @Beffylol.

 

How long have you been seeing this error?

 

Have you reported this to our technical care team?

 

Katie 🙂

 

0 Helpful
Beffylol
Investigator
Investigator
In response to Katie_B

‎06-10-2021 11:36 AM

For about a week now & yes I have but have not heard anything back

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Beffylol

‎06-10-2021 01:09 PM

Hi @Beffylol,

 

You've done the right thing in reporting the issue to our Customer Care Team. In the meantime, please get in touch on 150 so our upgrades team can help you upgrade.

 

Thanks

 

James