Upgrade cost

Em99
Visitor

‎06-10-2021 05:25 AM

Hi all, 

 

I upgraded on 30th September to the iPhone 13 pro max 256gb sierra blue. I paid the £50 upgrade fee. I saw last night there's delays with the phone. Checked my bank and the £50 has just vanished, it's not been debited from the account but it's not pending. Any ideas? I'm confused 😕 

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2 REPLIES 2
BrendonH
Community Hero
Community Hero

‎06-10-2021 06:56 AM

They might not take the deposit until the phone is ready to be dispatched.

 

But give EE a call it may be the order hasn't fully gone through.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
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XRaySpeX
EE Community Star
EE Community Star

‎06-10-2021 01:43 PM

That just can't happen! Either the bank is wrong or you looked it up wrong. Money can't just disappear from a bank a/c, regardless of what EE does or doesn't do. It is either recorded as being debited or it is pending in which case it is not yet taken off your balance.

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