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Upgrade cost

Em99
Visitor

‎06-10-2021 05:25 AM

Hi all, 

 

I upgraded on 30th September to the iPhone 13 pro max 256gb sierra blue. I paid the £50 upgrade fee. I saw last night there's delays with the phone. Checked my bank and the £50 has just vanished, it's not been debited from the account but it's not pending. Any ideas? I'm confused 😕 

0 Helpful
2 REPLIES 2
BrendonH
Community Hero
Community Hero

‎06-10-2021 06:56 AM

They might not take the deposit until the phone is ready to be dispatched.

 

But give EE a call it may be the order hasn't fully gone through.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 14)
If I have helped please click the THUMB/SOLUTION buttons below
XRaySpeX
Grand Master
Grand Master

‎06-10-2021 01:43 PM

That just can't happen! Either the bank is wrong or you looked it up wrong. Money can't just disappear from a bank a/c, regardless of what EE does or doesn't do. It is either recorded as being debited or it is pending in which case it is not yet taken off your balance.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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