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Activate New Sim Card without old Sim Card

Kubas74
Explorer

‎05-10-2021 11:07 AM

How to activate a new sim card without an old sim card? Thanks 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎05-10-2021 11:46 AM

@Kubas74  Did you request a replacement SIM card ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Kubas74
Explorer
In response to Chris_B

‎06-10-2021 10:40 AM

Yes i asked for a new card due to loss of old sim card. The new Sim card has arrived, but when activated, the system sends a one-time Pin to the old sim ...

0 Helpful
Leanne_T
EE Community Support Team
In response to Kubas74

‎06-10-2021 12:15 PM

Hi @Kubas74

 

Thanks for coming to the community. 

 

If you get in touch with our Mobile Care team they can help you get the SIM card activated. 

 

Thanks 🙂

 

Leanne. 

0 Helpful