Xbox series s Offer

Nathan2001
Investigator
Investigator

‎23-11-2021 11:11 PM

Can anyone help, how long does the text take to come through to fill out the details for the xbox series s as I was told I'll receive one but haven't yet 

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5 REPLIES 5
Leanne_T
EE Community Support Team

‎24-11-2021 08:43 AM - edited ‎24-11-2021 08:44 AM

Morning @Nathan2001 

 

Thanks for coming to the community. 

 

Did you purchase the Xbox with a phone contract, and paid £30 when you placed the order? 

 

Speak soon 🙂

 

Leanne. 

 

 

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Walsh96
Visitor
In response to Leanne_T

‎24-11-2021 09:18 AM

Hi. I'm also wondering the same thing. Said I'd get a text within 5 working days and it's now been longer than that, I had the waiver of the upfront cost.

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Leanne_T
EE Community Support Team
In response to Walsh96

‎24-11-2021 09:39 AM

Hi @Walsh96

 

Thanks for coming to the community. 

 

If you get in touch with our Mobile Care team on 150, the team will check this for you 🙂

 

Leanne.

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Nathan2001
Investigator
Investigator
In response to Leanne_T

‎24-11-2021 10:04 AM

I did yes

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Leanne_T
EE Community Support Team
In response to Nathan2001

‎24-11-2021 10:06 AM

Thanks @Nathan2001

 

We’ll send an SMS with your T&Cs within 5 working days of your purchase.

 

Xbox Series S will be delivered to your account address within 15-30 days of your purchase. Xbox Game Pass Ultimate redemption will be sent by SMS to your device within 5 days of your Xbox Series S being dispatched.

 

Full details can be found in the legal bit on our Christmas sale Shop page. 

 

Leanne. 

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