The EE Community

How to purchase add on for device with no browser?

I have a data only sim which I have installed in a bike computer. I have come to buy an add on for some more data for the first time. I have gone on the internet and topped up my account with £5 (via my non EE phone). When I come to try and purchase ...

Hi mine is doing the same thing, literally just turns off for min or so, then turns back on. I have the diagnostics on my screen but how exactly do I send it here? And which parts/info should I censor? Would appreciate the help, thanks

Norwegian Fjords data roaming

Hi, please can anyone advise if I can get data on a Norwegian Fjords cruise through dat roaming?Thank you

Download speed

I recently got full fibre 500 broadband. According to my ps5 I am getting 511mbps download speed. That’s using a wired LAN connection.but when I download a game I am only getting 50-60mbps. A 70gb game file takes around 20 minutes to download.i had s...

EE mininbox TV Error YVM102

We have recently moved over too EE as a package provider. The Pro box downstairs (WiFi) works fine no issues, however the mini tv box upstairs (WiFi) directly above is disconnecting continuously causing us to hard reset everytime. We have never had t...

EE's terribly unsatisfactory service

Hey all,I don't really have a question. I'm only writing this to make my displeasure known with EE as a mobile data service and to warn others if you're on the UK mainland.I've been using EE in various forms since 2020 IIRC. I never remember it being...

Upgrading EE TV

When I was with BT it was very easy to upgrade your TV package from the box.   It was equally easy to downgrade from the website.however it is more difficult with EE as these simple operations have to be done by contacting EE customer services which ...

Problem accessing mobile account

I’m getting nowhere. For months I have been unable to access my account online or via the app. Despite multiple calls to EE, a rebuild of the account (they appear to have multiple accounts for me for some reason), and promises (they never get back in...

Has anyone been mis-sold a Google Pixel Watch?

I currently have a complaint open with EE regarding being mis-sold a Google watch and wonder if anyone else has experienced this.I recently switched from BT BB back to EE BB so I have the common issue that EE can't link my account.Every time I call t...

Texting Australia from UK

Hi. I brought the 100 gb sim only pack from sim local about 3 days ago and want to be able to send texts - preferably with images - to Australia. Can someone tell me how to get whatever add on I need, please. Thanks