Xbox Series S offer

[Kyle009]

I ordered a new phone in store yesterday and was told I'd receive a text today to book my delivery in for the series s. I haven't had anything and looking at my contract and receipt there is no mention of the deal.

How can I check I'm eligible for the deal? I went for the Samsung a52s 5g on the 40gb tariff and only really went for this as I want the series s too.

Any help is greatly appreciated. Thanks

[Leanne_T]

Hi @Kyle009

Thanks for coming to the community. 

Did you make a payment of £30.00 when you went into the store? 

Thanks. 

Leanne. 

[Kyle009]

Hi @Leanne_T 

Yes I paid £30 up front. I have my receipt for this but it does not state that it is for the Series S

[Leanne_T]

Thanks @Kyle009

We’ll send an SMS with your T&Cs within 5 working days of your purchase.

Xbox Series S will be delivered to your account address within 15-30 days of your purchase. Xbox Game Pass Ultimate redemption will be sent by SMS to your device within 5 days of your Xbox Series S being dispatched.

Full details can be found in the legal bit on our Christmas sale Shop page. 

Leanne. 

[Kyle009]

Ok thank you @Leanne_T . I am porting my number across to EE this wont affect the text arrival will it?

[Leanne_T · Accepted solution]

This should not affect the text message being sent to you @Kyle009

If you don't have this after 5 working days, please give us a call on 150 🙂

Leanne. 

[Kyle009]

Ok thanks 👍

[Leanne_T]

No problem @Kyle009

Have a lovely evening 🙂

Leanne. 

[Stulad]

Hi there

I also ordered the Galaxy A52s on the 40GB offer with the free Xbox S. 

I made the £30 payment online direct to ee.

Not a great deal of information on the email I have just received other than the phone and delivery dates and details 

Will there be a text or mail confirmation that states the xbox S will be confirmed too as part of the order,  as main reason i upgraded.

thanks in advance

Stu

[Leanne_T]

Morning @Stulad

Thanks for coming to the community. 

We’ll send an SMS with your T&Cs within 5 working days of your purchase.

Xbox Series S will be delivered to your account address within 15-30 days of your purchase. Xbox Game Pass Ultimate redemption will be sent by SMS to your device within 5 days of your Xbox Series S being dispatched.

Full details can be found in the legal bit on our Christmas sale Shop page. 

Leanne.