Wrong pack credited

[Anirudh22]

I chose a 20 pounds pack for the pay as you go sim card. Once I put in the voucher code I only received the 10 pounds pack which I don't understand. 

[Katie_B]

Hello @Anirudh22. 

Thanks for coming to the community. 

What pack did you have previously or has the SIM just been purchased?

If you text AL to 150 what does it report?

Katie.

[Anirudh22]

The sim was just purchased from store and when I put the voucher in, it said the 10 pound pack has been activated. It says 10 pound pack activated and another 10 pound is credited. 

[Katie_B]

Hi @Anirudh22. 

What reports back when you text AL to 150?

Katie 🙂

[Anirudh22]

Your current balance as of today 13:52 is £1.50. You have 499 minutes, unlimited texts and 3.7GB remaining until 14/10/2021 for your £10 Pack.

You have 2.0GB remaining until 22/09/2021 for your 2GB Add-on (7 day). Your remaining data includes of rolled over data. Your last top up was £20.00 on 13/09/2021 at 19:35. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

[Katie_B]

Thanks for checking @Anirudh22. 

I have sent you a private message for more details. 

Katie 🙂