I have had two emails now saying EE have cancelled my order, as you have not heard from me. I spoke to somebody Tuesday and also yesterday who both said they will not cancel the order. i have already waited nearly two weeks for my order which i said was fine as i wanted a specific colour.
Why does my order keep getting cancelled? puts me at the back of the que. starting to get a tad annoyed now as i have to keep calling and it seems nobody is doing anything about it.
Unfortunately this is a public forum, where no one has access to accounts. You will have to ring customer service to get this resolved and the answers you need.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
@Schockwave I called as this has happend three times now, was told it would be personally dealt with. Following day...... Cancelled again as EE haven't heard from me. I have not botherd again. Not great service this time.
I have had similar thing but without the email to say that the orders have been cancelled. I have called 3 times and each time they have said that this will be sorted and I should get my order the next day. Nothing from DPD and nothing from EE either. Person I spoke to today said possible glitch in the system? However the additional account now appears online so hopefully will get a delivery soon 🤞
