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Pay as you go pack said it was cancelled but it wasnt and used up my credit.

Haroon10
Visitor

Hi,

I just cancelled my pay as you go pack so that when I put in credit it wouldn't go to the pack and instead to an offer deal that I received via text. It said that the pack was cancelled and would not be renewed but when i put in the credit it was used up automatically. I would like it to be ended and for my credit to go back to my account, i haven't used the data,texts or calls from the pack. I also have to texts to prove this.

Thank you for your help, 

Haroon

1 REPLY 1
James_B
EE Community Support Team

Hi @Haroon10,

 

Welcome to the EE Community. 🙂

 

Our Customer Care Team will be happy to help you with this if you get in touch.

 

Thanks

 

James