Wrong allowance

Rudders6313
Explorer

‎29-04-2021 04:50 AM

I recently upgraded my sim only but me data allowance is only showing 80gb and not the 120gb stated in my plan

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎29-04-2021 05:00 AM

@Rudders6313   If you look at online account and add-ons does it show that you have a data add on of 40Gb ?   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Rudders6313
Explorer
In response to Chris_B

‎29-04-2021 07:24 AM

No that doesn't show up 

 

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Jon_K
Former EE Employee
In response to Rudders6313

‎29-04-2021 08:31 AM

Hi @Rudders6313.

 

Welcome to the community.

 

Can you text BALANCE to 150 and let us know what you get in return?

 

Jon

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