The EE Community

Website error

It is 2025 and I have the same error. Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do.  One of the worst websites for a phone company I ever come across, for Weeks I fail to upgrade because o...

Pin issue when delivered to store

Ive ordered a new phone for store collection due to working late, had a txt saying was being delivered to store today with a time slot, I had some time off work as i had a doctor's appointment so thought I'd collect whilst was at it as is round the c...

My pay as you go balance has disappeared.

Got a message saying my your balance remaining is 0.24 pence . £4 has strangely vanished in one month. I checked the usage and it say no activity in the past 3 months.  

How do I upgrade to premium family plan from premium individual on Spotify

Stolen phone abroad

Hi I had my phone stolen on Saturday abroad I rang EE to block SIM what should I do now thank you  

Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

Order

I ordered my phone on the 7th of May and it still isn’t with DPD how much longer should it take? 

WebSocket disconnection

The site online-go.com uses WebSockets to connect the browser to its servers.  Since a week or so ago, these connections stop responding 20s after they are created and disconnect after another 20s.  This happens every time.It always happens when conn...

Ongoing roaming issues in EU

I spoke to CS about not being able to make outgoing calls to UK numbers while roaming in EU and was told it's an ongoing issue they are aware of it and working on a fix. After reading some posts on here, it appears that it's been going on for a while...