Wrong Order

[Jamie_123]

Hi, I recently ordered a Samsung Galaxy s10+

I had spoken to someone on the phone for extra information. and only realized on the day of the delivery that it's been changed to a Samsung Galaxy S10 512 GB which i did not want.

I've contacted about it but have heard nothing back and it is rather irritating.

To top it all off the order didn't even arrive today

From an unhappy Customer

[Katie_B]

Good Evening @Jamie_123.

Welcome to the community. 

Did you receive email confirmation which confirmed your original order?

What was advised when you contacted our customer care team?

When was the order placed?

Speak soon, 

Katie 🙂

[Jamie_123]

I contacted customer service about it, they got back to me and they didnt really know how it happened.

But they're just going to place a new order and cancel the old one.

I did receive confirmation on the original order.

But then i received confirmation that the order was being sent complete with an account number. But it was the wrong phone.

I appreciate the reply back. 🙂

[Katie_B]

That's great to hear @Jamie_123. 

Did they say your new phone be with you tomorrow?

Katie 🙂

[Jamie_123]

Just waiting for a call back on confirmation with the order.

🙂

[Katie_B]

Perfect @Jamie_123. 

Please let me know if you have any further questions, 

Katie 🙂

[Jamie_123]

Should be here by tommorow, and everything is sorted.

Thanks for the reply however

🙂

[Leanne_T]

Glad you got your order sorted @Jamie_123

Come back to the community anytime.

Leanne 🙂