Wireless Charger

marny_waddell · ‎25-11-2020

When I upgrade my phone to a Samsung S20 FE, I ordered a wireless charger, however this lights up, then goes off (as per instructions) but does not connect to my phone.

Is there something I am not doing, it doesnt work on my husband's new Samsung S20 either.

If it is not working, can I send it back for a refund?

Northerner · ‎25-11-2020

Hi @marny_waddell

Have you tried moving the phone around the pad? The S20 charging point is near the top of the device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

marny_waddell · ‎25-11-2020

Thanks have tried that but no luck 😞

Northerner · ‎25-11-2020

Hi @marny_waddell

You have to move it really slowly as it doesn't activate straight away (I know it's really fiddly as I have the S20 Pro)

If it still doesn't work then call EE CS on 150 and arrange for it to be returned.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

marny_waddell · ‎01-12-2020

Thx all sorted, got it working now.

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Wireless Charger