Wifi calling

[Emeseagoston]

Hi community, I am struggling with setting up my wifi calls on my iphone. I already enabled wifi calls in the settings but I cannot initiate or receive any calls. 🤷🏼‍♀️ I am Pay as you go user not contracted.

Can anyone help with this matter? Thanks a lot in advance

[tahirmian · Accepted solution]

Hi, @Emeseagoston EE’s Wi-Fi Calling doesn’t work on Pay As You Go.

You can move on sim only contract, then you will be able to use WiFi Calling.

Thanks 

[Emeseagoston]

Thank you very much for your reply. 😊--
Emese Irma Ágoston

[uvarvu]

Looks like there is a new solution!

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[RA90]

That's great that they laughed WIFI calling for EE PAYG customers. But is it for new customers only? I tried to activate mine on iPhone but it said "To allow Wi-Fi calling on this account, contact EE." But I can't as I am abroad...

[Chris_B]

@RA90  wi-Fi calling only works when in the UK.  It is now being rolled out for pay-as-you-go customers but it’s still only for usage in the UK. 

[rmbranson]

@Chris_B - 

I have the same issue. New SIM with a New iPhone 12 mini and the WiFi calling is the only thing that doesn't work.

I seem to remember the same thing happened to my phone when I moved to EE. This was fixed instantly by an EE rep on the phone. But it seems impossible to actually speak to a real person by dialing 150 at the moment. @EE you need to employ more staff!!!! 

[Chris_B]

@rmbranson   How many more would be needed as it’ll never be enough when customer services are receiving lots of calls.   

[rmbranson]

That is simple math. They need one more member of staff than they have customers. 🙂 Then they'll have enough to cover all calls. Tariffs will be quite high though.