The EE Community

Nothing but problems. Why is it when you have a problem with your broadband and

Why is it that when you have a broadband issue and open reach need to send an engineer. EE think that a 10 day wait is OK. No Internet, phone, sky etc. No urgency in their actions. Is this their idea of customer service?

Returning old equipment

I’ve returned my old Bt kit after changing to Ee, but keep getting messages reminding me to do so. the message says I can reply with the tracking number so they can update their systems-  but it’s not allowing me to send a message.other than hanging ...

Sport HD channels not working

I was recently migrated over from BT to EE for broadband and TV, and my migrated package included 'Big Sport' (nowTV sports channels + BT/tnt sports) as well as the HD upgrade.However, my sports HD channels on the provided ee TV box simply do not wor...

Open reach reachable?

Fault on the line a week ago. Engineer left saying it was ivy up a pole but our fibre comes underground. Now I hear nothing for over a week. EE say they can do nothing. Is this true?

Can't remember my account number

Goin to make payment

For my phone 

Sim

What’s the difference between a data SIM card and a phone SIM card?

TV BOX PRO

Hi, does anyone else have problems with the terestrial HD channels when receiving off air with this box?Have had an engineer try another box but no change. When checking TV Signal Quality: Signal Strength is 100% but Signal Quality is 0%. Talked on p...

Manage parent control

I want to manage my parent control on WiFi 

Father moving into retirement home - cancellation fee

Hello,We had to amend the BT bill to my Dad's name (he's 86 years old) as his partner passed away in Dec 23 - we did this at the start of 2024 but the caller said to me that we had to move him to a digital contract / line and wouldn't be any trouble ...