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iPhone 13 pro max order refunded but still showing as active

speedydan
Investigator
Investigator

‎26-09-2021 01:50 PM

Hi!
I pre-ordered a 13 pro max. This morning, it looks like the up front payment I made was refunded for some reason, but the order tracking page still shows as confirmed? I didn't cancel anything, so just wondering what might be happening here?

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1 REPLY 1
Leanne_T
EE Community Support Team

‎26-09-2021 02:47 PM - edited ‎26-09-2021 02:49 PM

Hi @speedydan

 

Thanks for coming to the community. 

 

If you get in touch with our Mobile Care team they will get this looked into for you. 

 

Let me know how you get on 🙂

 

Leanne.

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