Why haven't i been contacted about store delivery

[famriley]

Hi I Placed an order online, I had conformation email, but not heard anything since, I placed an order the same way a few weeks back for my sons new phone and no acknowledgement until i phoned 3 days later, is this standard?

[Chris_B]

@famriley   When did you place the order ?  

[Christopher_G]

Hi @famriley

Welcome to the community.

When did you order? You should receive a message from DPD the day before and morning of delivery, even if it's to the store.

Chris

[famriley]

Order ref: xko*********

Ordered last night / this morning and not a single response same happened 2 weeks ago when I ordered my sons iPhone 3 days after I ordered I had to chase order up via phone because not a single response was given. Disgraceful customer service. 

Mod edit: [please don't post personal information]

[famriley]

Order ref  xko*********

Ordered last night or this morning and not a single response same happened 2 weeks ago when I ordered my sons iPhone 3 days after I ordered I had to chase order up via phone because not a single response was given. Disgraceful customer service. 

Mod edit: [please don't post personal information]

[Katie_B]

Good Morning @famriley. 

What phone did you order?

Please also provide me with the colour and memory size so I can look into this further for you. 

Katie 🙂