The EE Community

FTTC to FTTP

The master socket in my home is the one I showed in the picture (FTTC), and EE sent me FTTP-type broadband. So, I couldn’t connect the router and went to the EE shop where I purchased the broadband. They said they don’t deal with sockets and suggeste...

travelling to china

I am a pay as you go customer with a GBP 10.00 monthly subscription for more than 3 years. I will travel to China next month, could anyone let me know, what I should do if I want to receive call and text message from UK in China.Thanks!Elowen

Customer upgraded to FTTP with EE but has remote office phone he cannot use

I have a friend who has been upgraded to EE FTTP. His home phone is connected to his router in the house, but he has an office in the garden connected back to the house via Ethernet, but has lost access to the office phone as obviously the copper ser...

How do you stop live TV after you either rewound or paused live TV?

How do you stop live TV after you either rewound or paused live TV?I would have expected that you would press stop button and it would take you back to the live program but unfortunately BT/EE did not include this functionality on their remotes.  I h...

I want change my contract

I didn't recieve router

Hello, just wondering it might be me being stupid. Thought I'd ask on here before going to EE...hopefully save embarrassment.I've literally just got fibre to house put in, the engineer asked if I'd received a router and I hadn't. I'm still using the ...

CSV or Excel invoices?

Is there a way of getting Invoices on excel or CSV format?