I was lucky enough to place an order for the ps5 bundle with two controllers.
After purchasing a new TV and selling my old PS4 console only three days later I had the confirmation of DPD delivery of my console.
after scouring the internet and completing research on setting up the console I turned it on. To my shock that the disk version of my console would not actually take a disk!
I immediately contacted EE customer services to be told after a lengthy wait and speaking to a manager that this was a “Sony problem” I have contacted Sony to then be told I have to wait for up to three weeks for a console repair or replacement. To my disgust I agreed to complete the part of the procedure but now three days have passed and Sony have not sent the required label to return the item.
I have been a customer of EE for over ten years and never missed a payment and have always made my payments on time. This is disgusting that I have to still pay monthly payments for a faulty item that was delivered and reported straight away.
my next course of action will now to contact the independent industry-based ombudsman!
please note that customer services informed me that I can return the item and then purchase another device from EE when the next stock is available.
how on earth can you treat your customers like this? After finishing my mobile contract I promise now I’ll be spending my money with another provider! You have ruined my Christmas thank you EE!
