Where is my order?

Katie19480
Investigator
Investigator

‎10-12-2021 12:10 PM

Upgraded my phone on Saturday 4th December and paid £50 for upgrade, but haven’t heard anything since.

 

Can someone tell me when to expect my order please?

 

Thanks 😊

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5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎10-12-2021 12:17 PM

@Katie19480  What phone ?  Colour/storage size ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Katie19480
Investigator
Investigator
In response to Chris_B

‎10-12-2021 12:21 PM

iPhone 13 pro max 256gb in the light blue

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Chris_B
EE Community Star
EE Community Star
In response to Katie19480

‎10-12-2021 12:24 PM - edited ‎10-12-2021 12:25 PM

@Katie19480  As you can see it does  day usually dispatched in 14 days.   

 

1EFECEFD-83F2-4AFA-AE06-2B4280E63FB6.pngyou’ll receive tracking information once a device has been allocated to you. 

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Katie19480
Investigator
Investigator
In response to Chris_B

‎10-12-2021 12:27 PM

I know. It’s just the fact that it’s been nearly a week and I haven’t heard anything. Has my order gone through?

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Leanne_T
EE Community Support Team
In response to Katie19480

‎10-12-2021 02:07 PM

Hi there @Katie19480

 

Thanks for coming here 🙂

 

As soon as your order has been dispatched, you will get a message from DPD to let you know when this will be delivered. 

 

If you would like to check your order, please get in touch with our Mobile Care team.

 

Leanne.

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