When trying to connect to EE WIFIauto I’m asked for username and password

[Stefanob]

When trying to connect to EE WIFIauto in the London Underground I’m asked for username and password. 

It used to connect automatically. 

Anyone that can help? 

Ive also tried to text 9527 but I get this reply: “There's been a technical glitch setting up your EE WiFi service. Sorry about this, but could you try again a bit later? Thanks.”

[Christopher_G]

Hi @Stefanob

Welcome to the community. 🙂

What is the make and model of phone that you're using?

We'll do our best to help.

Chris

[Stefanob]

It’s an iPhone X

[Christopher_G]

Thanks @Stefanob

Could you please try resetting your network settings and re-connecting from scratch?:

Step	Action
1.	Tap Settings
2.	Tap General
3.	Tap Reset
4.	Tap Reset Network Settings
5.	Enter Passcode, if prompted.
6.	Tap Reset Network Settings again.

You may need to re-set up your all other WiFi connections after this too.

Please let me know if that works.

Thanks

Chris

[Stefanob]

Hi, 

I tried it without luck. 

Ive also tried to connect the usual virginmedia wifi with my EE credentias but i get an error. “To register for the WiFi service please call the customer support”. But I’ve already the WiFi add-on. 

Any suggestion?

[Lee_H]

Hi @Stefanob

Thanks for trying this for us.

I have sent you a private message on here, so I can get some details from you.

Thanks,

Lee

[Stefanob]

Try to clear your cookies and data from Settings > Safari.
That worked for me after talking with EE customer support.

[bsterngillet]

I’m getting the same issuehere

Can’t connect to either EE WiFi auto or Virgin wifi

can you help please?

[James_B]

Hi @bsterngillet,

Welcome to the EE Community.

I'm sorry to hear you are having problems connecting to WiFi on the underground.

Please can you take a look at the 'how to connect' guide in WiFi on the London Underground and let me know if that helps?

Speak soon.

James

[bsterngillet]

Tried all of that - doesn’t work

had my profile reset yesterday, and several times before over last few months - doesn’t work either

had new phones and new sims - doesn’t work either