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iphone not making or receiving calls

Henry19
Visitor

‎29-09-2021 10:47 AM

Hello

 

My iPhone 7 on EE won’t make or receive calls. When I dial out i get silence (but looks like call connected), or it rings and immediately disconnects on answer. When I receive a call I can see it, but disconnects as soon as I try to answer.

 

Same problem with FaceTime and WhatsApp calling. Signal shows good and I have data/Wi-Fi working. I’ve tried all the recommended iPhone fixes (airplane mode/do not disturb/resets) but nothing working.

 

Is it possibly a problem with my EE network settings? Or is the phone the issue?

 

Thanks Henry

0 Helpful
1 REPLY 1
Chris_B
Grand Master
Grand Master

‎29-09-2021 01:21 PM

@Henry19  if this is over cellular data and Wi-Fi and various apps is definitely not the EE network.  Have you tried factory resetting your device. 

0 Helpful