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Website keeps crashing after attempts to order my new upgrade

moll_hb
Explorer

I’ve been trying for the past hour or so to pay for my new phone (paying an early upgrade fee). Every time I get to the confirm tab after entering all my details etc... the website crashes and gives me a “this page cannot be found” Or “our website is down”. Is this happening to anyone else?? It’s frustrating because I don’t want to call them as I don’t feel that it’s urgent because it’s becoming more and more frustrating and I’ve been trying on and off all day to order my new phone. 

9 REPLIES 9
James_B
EE Community Manager
EE Community Manager

Hi @moll_hb,

 

Welcome to the EE Community. 🙂

 

Have you been able to complete your order yet?

 

If not, please get in touch so our upgrades team can help.

 

Thanks

 

James

Hi! That keeps happening to me too! I’ve been trying to place my upgrade since lunch yesterday and still get taken to the ‘page cannot be found’. 

thanks 

James_B
EE Community Manager
EE Community Manager

Hi @ColinP1,

 

Welcome to the EE Community. 🙂

 

I'm sorry to hear you are problems placing your order.

 

Please get in touch with Customer Care so our upgrades team can help.

 

Thanks

 

James

Caz8307
Explorer

This is happening to me also when I enter my payment details 🤦‍♀️

Katie_B
EE Community Support Team

Good Morning @Caz8307.

 

Welcome to the EE Community. 

 

Since your post last night have you been able to complete your order?

 

If not, what device are you looking to purchase?

 

Are you able to try another browser?

 

Speak soon, 

 

Katie 🙂

Hi

no have had no luck as of yet as soon as I try to process payment it says page cannot be found, I’m trying to do this from my phone so no other browser available. 

Katie_B
EE Community Support Team

Thanks for confirming @Caz8307

 

What device are you ordering?

 

Please provide colour and memory size. 

 

Katie 🙂

This keeps happening to me to ive tryed both browsers on my phone and both Google chrome and edge on my laptop, im running out of ideas here, btw ive been trying to do this constantly for the last month 

James_B
EE Community Manager
EE Community Manager

Hi @Chaz2159,

 

Welcome to the EE Community. 🙂

 

I'm sorry to hear you're having trouble upgrading online. Please get in touch with Customer Care so our upgrades team can help.

 

James