No Order Delivery - Urgent

[Paul110]

Hi

I am an EE customer, I ordered a  new phone upgrade + new plan on the 4th of September, I had an email confirming the order but no more communication. I need the new phone urgently as I am due to travel abroad at the end of this week. I did try to track my order number on the website but no luck.

Please let me know how to contact you because so far all my attempts have failed.

Looking forward to hear from you soon

[Katie_B]

Hello @Paul110. 

Thanks for choosing to upgrade with us. 

So I can help further, what phone did you upgrade to?

Please also provide colour and memory size.

Katie 🙂

[Paul110]

Thanks for the fast reply @Katie_B 

I upgraded to 

Samsung Galaxy A71 - Good As New
128GB Silver
In stock
Last few left but when they're gone they're gone!

Your new plan

Essential Plan 1GB £35

5G, 1 GB data, unlimited text messages, unlimited minutes, 24 month plan

Cost of the phone is £ 50 and payment was processed.

Thanks for the support 

[Katie_B]

Thanks for getting back to me @Paul110. 

I would recommend giving us a call on 150 from your current EE handset. 

Our customer care team will be able to chase this further, 

Katie 🙂