Apple Watch 4 unpairing problem

[LPires]

Hi , 

ive got a Iwatch 4 plan on my account , but since I got a new phone I can’t use any data on the watch. I’ve tried unpairing , removed from iCloud account , resetting the watch (5x) from factory settings ,

when I try and set the data plan on the app still tells me it’s attached to another phone.  And doesn’t let me replace the data to the new phone . 

see screenshot. 

[James_B]

Hi @LPires,

Welcome to the EE Community. 🙂

Is your new phone an upgrade or additional line?

Thanks

James

[LPires]

Neither , 

I moved from iPhone 7 to iPhone 8. But I didn’t know I had to unpair the watch from my previous phone .

the watch has it own plan , but since I changed phones can’t use it as per screenshot.

[Christopher_G]

OK thanks @LPires

I recommend speaking to our Tech Gurus. They'll do their best to move your subscription over.

Chris