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Really need help - Wi-Fi calling Apple Watch 7

Blackheartuk
Contributor
Contributor

‎07-12-2021 10:51 PM

Hi there,

 

I hope some can help me.


I have a iPhone 13 on an EE plan however my wife is with talk talk. 

I can make and receive calls via Wi-Fi call on my mobile no problem but I’m having issues with my new Apple Watch series 7 (GPS). When I have Wi-Fi call enabled in the Watch settings and I make a call, the person on the other end can’t hear me. I’ve tried unpairing and re-pairing and lots of other trouble shooting tips but I can’t seem to identity if the issue is with:

 

1. the watch

2. EE

3. talk talk 

 

just to note, when is outdoors and not connected to Wi-Fi, I can make calls no problem.

 

Hoping someone can help!

 

thanks

Lisa

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎08-12-2021 08:59 AM

Hi @Blackheartuk

 

Thanks for coming to the community. 

 

Have you tried connecting to a different WiFi network to see if the same happens? 

 

Does this happen on all calls? 

 

Thanks 🙂

 

Leanne. 

 

0 Helpful