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Trouble downloading e sim on my Apple Watch.

Jim231
Visitor

If somebody could please help me. I have an Apple Watch on contract and my wife has been using it. I now eventually have it back and am trying to activate the e sim. I have the error message on my phone in the watch app saying “ your smart watch has had a problem downloading the e sim” someone please help before the watch goes for its first flight. 😂

kind regards 

Jim

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @Jim231

 

Welcome to the community.

 

Have you spoken to our Mobile Care team? They should be able to help you get set up.


Chris