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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2856 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15997 Views
  • 51 replies
  • 65 Helpful

Cannot purchase add-on data

Hi I got the sms from EE said my data ran out and I can buy extra data through Add-On.  However, it keeps saying error for 2 days and I tried to sms to 150 to "ADD DATA", i got the below sms reply: Sorry, there is an issue at the moment and your pack...

lalasmile by Investigator
  • 2142 Views
  • 10 replies
  • 3 Helpful

CcTV sim card issues

Hi, I added a data sim to my EE contract for a remote wireless CCTV unitCould not get it to workSpoke to the help desk they sent out another sim, still failedBorrowed a pals SIM (pay as you go) and the CCTV worked superblyBought an EE PAYG SIM works ...

Resolved! discount code

any ideas where to put the discount code on new orders 

Upgraded but received no email or delivery details

I placed an order on Sunday and received a text from EE to say my order had gone through. I was told to expect delivery on 28th Oct but I haven't received any emails from EE re my order or no updates on when to expect my delivery. 

DBH2021 by Investigator
  • 590 Views
  • 7 replies
  • 0 Helpful

Back order z flip 3 128gb

Can someone please help, I placed the order online yesterday, and was advised that the phone would typically be with me in 24 hours if i wanted standard delivery or if i wanted a tech delivery with set up, it would be between 2 & 4pm today. i didn't ...

ema13 by Explorer
  • 397 Views
  • 3 replies
  • 0 Helpful

Resolved! I want to cancel my order

I placed a order for the 13 pro however it’s out of stock. I want to cancel this, how do I do it?

Mark0071 by Visitor
  • 1208 Views
  • 1 replies
  • 0 Helpful

Upgrade

Hi,  I have been trying to upgrade my phone now for the last day as i have been very fortunate to get a discount off the money i would have to pay to upgrade early, but I can’t seem to upgrade to any of the phones i like as it says there are no plans...

Dubbydub by Visitor
  • 312 Views
  • 1 replies
  • 1 Helpful

I phone 13 delivery query

Yesterday I got msg from DPD I will receive my parcel but I didn't receive my parcel still when would I receive my parcel???? 

MalikMehfooz by Established Contributor
  • 668 Views
  • 3 replies
  • 0 Helpful

Trouble downloading e sim on my Apple Watch.

If somebody could please help me. I have an Apple Watch on contract and my wife has been using it. I now eventually have it back and am trying to activate the e sim. I have the error message on my phone in the watch app saying “ your smart watch has ...

Jim231 by Visitor
  • 517 Views
  • 1 replies
  • 0 Helpful

router disconnects devices most nights

Router seems to dissconect devices around the late/early hours of most days i have no ideas as to why? any idea?Product name,EE Smart HubSerial number,+EEH001+2031007793Firmware version,v0.06.01.08190-EE (Wed Aug 19 18:20:33 2020)Board version,01Data...

hartyface by Investigator
  • 554 Views
  • 4 replies
  • 1 Helpful