CcTV sim card issues

PeterBonsall
Explorer

‎29-10-2021 02:41 PM

Hi, I added a data sim to my EE contract for a remote wireless CCTV unit

Could not get it to work

Spoke to the help desk they sent out another sim, still failed

Borrowed a pals SIM (pay as you go) and the CCTV worked superbly

Bought an EE PAYG SIM works fine !

What am I doing wrong to not get the contract sim To work ?

Regards 

 

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3 REPLIES 3
Katie_B
EE Community Support Team

‎29-10-2021 05:38 PM

Hello @PeterBonsall. 

 

Welcome to the EE Community. 

 

Does the contract SIM work when placed in a phone?

 

Katie.

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PeterBonsall
Explorer
In response to Katie_B

‎30-10-2021 09:57 AM

Hi Katie, yep works fine, phone calls and able to access You Tube etc

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Christopher_G
EE Community Support Team
In response to PeterBonsall

‎30-10-2021 11:29 AM

Hi @PeterBonsall

 

I'm not sure why the pay monthly SIM card isn't working. It may be worth speaking to our Technical Support team, since the replacement SIM didn't fix it.

 

Chris

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