CcTV sim card issues

[PeterBonsall]

Hi, I added a data sim to my EE contract for a remote wireless CCTV unit

Could not get it to work

Spoke to the help desk they sent out another sim, still failed

Borrowed a pals SIM (pay as you go) and the CCTV worked superbly

Bought an EE PAYG SIM works fine !

What am I doing wrong to not get the contract sim To work ?

Regards 

[Katie_B]

Hello @PeterBonsall. 

Welcome to the EE Community. 

Does the contract SIM work when placed in a phone?

Katie.

[PeterBonsall]

Hi Katie, yep works fine, phone calls and able to access You Tube etc

[Christopher_G]

Hi @PeterBonsall

I'm not sure why the pay monthly SIM card isn't working. It may be worth speaking to our Technical Support team, since the replacement SIM didn't fix it.

Chris