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Community Activity
Abroad and need help
Hello , I recently changed to a sim only when I was home for 3 weeks. Since heading back abroad my account states my contract with be terminated but doesn’t have my sim on there .. I’m away until Feb next year is there any way of checking it’s been s...
Order
I placed an order for an iPhone 16 pro I payed the upfront cost but after I paid this the screen remained the same but payment was taken and I've had no email all day
Roaming charges in Canada
Hi there,Visiting Canada in a few months' time and looking at options to retain mobile calls and data. As I have the Full Works package it looks to me that I can use my existing allowances (for calls and data) without any charge. Am I correct p...
Resolved! Can not link broadband account
I have recently switched over to EE broadband from sky. I already have an ee mobile account. I have been trying to link the broadband to my account but it will not work. I have received emails saying “check out your bill by logging into to your on...
iMessage and FaceTime
Hii have just received a message saying iMessage and WhatsApp not available in 5 days.i have tried the ideas mentioned in the forum but to no avail. I have retained my old number when I moved to EE.Any ideas please?TIA
Keep entering password
Every day I have to put the long password into my tv to watch Netflix, Youtube etc. I've tried switching off router, switching off tv, but nothing changes. Getting a nuisance now. Never happened with my BT router !!
EE Smart Hub Pro - DDNS broken after latest firmware update?
Configured DDNS when i initially setup the new Smart Hub Pro and it was working fine, updated overnight to firmware version r2.64.3-R-1213091-PROD-1 and now DDNS sits at connecting constantly and doesnt update. Anyone else experiencing the same issue...
Canceling my EE SIM 24 months plan
Hi everyone, I could really use some help!I’m looking to cancel my 24-month EE SIM contract, which began last July and is set to end next July. I’m currently on the 125GB plan with unlimited texts and calls for £25 a month.When I signed up, I had jus...
Coverage in Queslett and Pheasey
We are aware of a signal issue that is affecting some of our customers in the Queslett and Pheasey area. Our mast in the area had to be removed from the existing site at the end of May 2025, as this was requested by the site owner. Our engineers ...
Phone number
Hello, I transferred my phone number over to a different phone and then realised that phone wasn’t working properly so then swapped my SIM card back to my original phone, however I didn’t transfer my number back to my original phone when swapping bac...
