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Upgrade

Frankieholly
Explorer

‎20-12-2020 05:04 PM

Hi I ordered an upgrade nearly a month ago now and I know there have been problems with people getting their upgrades late n stuff but is there an estimate as to how much longer I am going to have to wait for my new phone?? 

Thank you 

Frankie 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎21-12-2020 07:51 AM

Hi @Frankieholly

 

Welcome to the community.


Which phone did you order? Please include the colour and memory size.

 

Thanks


Chris

0 Helpful
Frankieholly
Explorer
In response to Christopher_G

‎21-12-2020 03:53 PM

Hi 

I ordered the IPhone 12 Pro, 128GB and in Gold. As I said I know there have been delays with upgrade orders but if there is a rough estimate as to how much longer I will have to wait that would be great. 

Thank you 

Frankie 🙂

0 Helpful
Christopher_G
EE Community Support Team
In response to Frankieholly

‎22-12-2020 08:26 AM

Thanks @Frankieholly

 

I don't have a rough estimate. We're working with Apple to try and get it with you as soon as possible. 

 

They'll be sent out in the order in which the orders were ordered.


We're sorry for the delay.


Chris

0 Helpful