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30-08-2019 05:48 PM
Upgraded on 10th August for a sim only deal received a confirmation email saying it was being processed and will let me know when it’s on the way haven’t had anything else??
30-08-2019 06:26 PM
@Ch4rl3y Has you new plan started on your current SIM card ? Do you need a new SIM card ? If your current sim works ok and your new plan has started you don’t need a new a SIM card.
30-08-2019 07:00 PM
Nope new plan hasn’t started, it says on email you might not receive a sim but a text message with download content to upgrade but haven’t had that either
31-08-2019 07:39 AM
Hi @Ch4rl3y
Thanks for coming to the community.
If you give us a call on 150, we will be able to check this for you.
Let us know how you get on.
Leanne 🙂