Okay so I upgraded family members phone (pay monthly SIM) and got their new phone sorted out - but their old one is still working fine? We got another sim card with their new phone as the plan was slightly different.
Basically do I need to deactivate their old phone and sim? As they didn't come up on my bill ? Basically I'm not paying for the new phone if they're still going to use the old one( that's completely busted btw)
@AmazonGeneral22 When you look on your EE account how many phones lines do you have and how many should you have ? You sometimes get a new SIM card as the old one might not fit the new device.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
I have four lines on my account which is the amount I should have. There's literally two phones for the same phone number for my family member. I'm just needing to know how I deactivate the old busted phone and sim so they start using the new one.
I can't as I had to get them a new plan for their new phone otherwise I definitely would have done that - will the old SIM (pay monthly as well) just deactivate? As it's not on my account anymore?
@AmazonGeneral22 The tariff has nothing to do with the SIM card that’s account based. The sim can have any tariff linked to it and you don’t alway need a new sim.
If you upgraded you can use the old sim if it fits.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
