Upgraded my phone and now I have two sim cards and essentially two phones?

[AmazonGeneral22]

Okay so I upgraded family members phone (pay monthly SIM) and got their new phone sorted out - but their old one is still working fine? We got another sim card with their new phone as the plan was slightly different.

Basically do I need to deactivate their old phone and sim? As they didn't come up on my bill ? Basically I'm not paying for the new phone if they're still going to use the old one( that's completely busted btw)

[Chris_B]

@AmazonGeneral22  When you look on your EE account how many phones lines do you have and how many should you have ?   You sometimes get a new SIM card as the old one might not fit the new device. 

[AmazonGeneral22]

I have four lines on my account which is the amount I should have. There's literally two phones for the same phone number for my family member. I'm just needing to know how I deactivate the old busted phone and sim so they start using the new one.  

[Chris_B]

@AmazonGeneral22   Just put the old sim in if it fits.    That’s it 

[AmazonGeneral22]

I can't as I had to get them a new plan for their new phone otherwise I definitely would have done that - will the old SIM (pay monthly as well) just deactivate? As it's not on my account anymore?

[Chris_B]

@AmazonGeneral22   The tariff has nothing to do with the SIM card that’s account based.   The sim can have any tariff linked to it and you don’t alway need a new sim.  

 If you upgraded you can use the old sim if it fits.   

[AmazonGeneral22]

Sweet - what do I do with the SIM card I put in the new phone? Send it back to EE ?

[Profile closed]

Hi @AmazonGeneral22 

you can keep it as a spare or disregard it.