Unlock phone witb PUK code
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25-02-2021 02:18 PM
Hi,
I'm trying to unlock my old S7 phone which hasn't been used for a while, it is asking for the phone PUK code which I have put in. The message reads that this has been unsuccessful, please can you help?
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25-02-2021 02:38 PM
Do you want to:
- Unlock your phone to use on other networks? OR
- Unblock your SIM after trying too many incorrect PINs?
PUKs are not used for unlocking phones but for unblocking SIMs after too many incorrect PIN attempts,
Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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25-02-2021 02:41 PM
To use on another network. The phone came from EE as an upgrade and hasn't been used for approx 18 months
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25-02-2021 02:42 PM
The message on the screen is asking for sim network puk code
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25-02-2021 02:44 PM
If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show your new current phone on that number, if any, & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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25-02-2021 03:14 PM
Hi @Meganhorne
Thanks for coming here.
Do you have an EE SIM card in the phone or another network SIM?
Thanks 🙂
Leanne.
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25-02-2021 03:15 PM
Another network sim
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25-02-2021 03:17 PM
Thanks @Meganhorne
In this case, please follow @XRaySpeX advice to get your phone unlocked 🙂
Leanne.
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25-02-2021 03:20 PM
Hi,
I've done this and it says the phone is not locked when I've typed in the IMEI number ???? I think I'll have to phone 150
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25-02-2021 03:28 PM
Hi @Meganhorne
We will need to get this looked into for you, if you call us on 150 the team will be happy to help 🙂
Let us know how you get on.
Leanne.
