Unlock phone witb PUK code

[Meganhorne]

Hi,

I'm trying to unlock my old S7 phone which hasn't been used for a while, it is asking for the phone PUK code which I have put in. The message reads that this has been unsuccessful, please can you help?

[XRaySpeX]

Do you want to:

• Unlock your phone to use on other networks? OR
• Unblock your SIM after trying too many incorrect PINs?

PUKs are not used for unlocking phones but for unblocking SIMs after too many incorrect PIN attempts,

Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different. Was it originally on contract or PAYG? How old is it? EE won't unlock contract devices less than 6 months old.

[Meganhorne]

To use on another network. The phone came from EE as an upgrade and hasn't been used for approx 18 months

[Meganhorne]

The message on the screen is asking for sim network puk code

[XRaySpeX]

If the device had been on your contract for at least 6 months, even if that contract has now been cancelled, you can just apply using the Unlocking your device form as the Pay Monthly option and giving the mobile number that it originally came with. It will first show your new current phone on that number, if any, & ask whether that is the device you want to unlock? If not, you will then have to type in the IMEI of the old phone. 

[Leanne_T]

Hi @Meganhorne

Thanks for coming here. 

Do you have an EE SIM card in the phone or another network SIM? 

Thanks 🙂

Leanne.

[Meganhorne]

Another network sim

[Leanne_T]

Thanks @Meganhorne

In this case, please follow @XRaySpeX advice to get your phone unlocked 🙂

Leanne. 

[Meganhorne]

Hi,

I've done this and it says the phone is not locked when I've typed in the IMEI number ???? I think I'll have to phone 150

[Leanne_T]

Hi @Meganhorne

We will need to get this looked into for you, if you call us on 150 the team will be happy to help 🙂

Let us know how you get on. 

Leanne.