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E sim

Ahsan2
Visitor

‎25-02-2021 01:09 PM

I have ordered a new E sim by calling the helpline. After a few hours my original sim network stopped working even though I haven’t received my new e sim yet.

is it normal?

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎25-02-2021 01:47 PM

@Ahsan2  The eSim is built in to the phone,  are you sure you’ve not ordered a replacement SIM card ?     If you had requested a QR pack you would of received a QR code that you scan with your camera to move your physical Sim card information onto the eSIM that’s built into the device.   Sounds like you requested a replacement SIM card. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
BrendonH
Community Hero
Community Hero

‎25-02-2021 01:54 PM

Sounds like they ordered you a new sim card rather then an esim pack.

 

Your current sim wouldn't stop working until you have activated the esim pack.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
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