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Trying to upgrade, upfront cost taken, but no confirmation

EmmaP27
Visitor

‎16-10-2021 12:59 PM

I am trying to upgrade my phone, and I am stuck on a  holding page where money has left my account but I have no confirmation email and it won't leave the page I am, but my money has left my bank account?! No live chat to get a hold of EE, can't call as the webpage I am ordering from  is on my phone...what gives EE?!

0 Helpful
1 REPLY 1
Jon_K
Former EE Employee

‎16-10-2021 02:39 PM

Hi @EmmaP27.

 

Welcome to the community.

 

I'd recommend giving our Customer Care team a call.

 

The web page won't disappear from your phone unless you close the tab in your browser.

 

Jon

0 Helpful