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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2984 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16227 Views
  • 51 replies
  • 65 Helpful

Resolved! Losing 10-80% of packets

We are VERY rural (no landline or non EE signal) and the 4GEE broadband has become very slow of late. In checking it out it seems that packets are being dropped sporadically once they leave the 4GEE router. Last night it was getting to 80% packet los...

Netflix add on

Hi, Does anyone know how to activate the Netflix add-on? The link I received by SMS just takes me to the standard Netflix account page where I'm asked to pay as normal.   Can't get through to EE on 150 and there's no online support.

cgs101 by Established Contributor
  • 804 Views
  • 7 replies
  • 2 Helpful

Resolved! Account holder name

I called 150 to ask about a different issue, and was greeted with "Hi A******". A****** is my dad who set up the account initially, but I thought I had changed all of the account details to my own including billing etc. My name is R****. Where else d...

BobzBlobz by Investigator
  • 1419 Views
  • 3 replies
  • 1 Helpful

Missing order?

I ordered a new phone on contract, order number *redacted*. When I try to track it online I get a message saying they are unable to give me any details right now. I also have a mysterious email in my spam folder saying:"Hi Thank you for placing your ...

BobzBlobz by Investigator
  • 389 Views
  • 2 replies
  • 0 Helpful

Trying to upgrade, upfront cost taken, but no confirmation

I am trying to upgrade my phone, and I am stuck on a  holding page where money has left my account but I have no confirmation email and it won't leave the page I am, but my money has left my bank account?! No live chat to get a hold of EE, can't call...

EmmaP27 by Visitor
  • 459 Views
  • 1 replies
  • 0 Helpful

My EE APP login issue/error

Been going on since the last few updates, but I’m now unable to login using the ‘My EE’ app.I can access account fine using web browser, but the App simply won’t let me get past the login, and says it does not recognise my email or password.Ive check...

I can't unlock my old contract phone

I have an iPhone purchased in 2015 on EE contract. Not SIM only, but a proper EE, phone and SIM together contract. I just want to unlock my phone but am having so many issues with customer services. AFTER the contract ended I cancelled it and swapped...

Z fold 3 stock 16.10.21

Any news ee waiting on a silver fold 3 ill even change to the green if it means I can get one quicker 

BigH84 by Valued Contributor
  • 401 Views
  • 2 replies
  • 0 Helpful