Trying to upgrade, upfront cost taken, but no confirmation

[EmmaP27]

I am trying to upgrade my phone, and I am stuck on a  holding page where money has left my account but I have no confirmation email and it won't leave the page I am, but my money has left my bank account?! No live chat to get a hold of EE, can't call as the webpage I am ordering from  is on my phone...what gives EE?!

[Jon_K]

Hi @EmmaP27.

Welcome to the community.

I'd recommend giving our Customer Care team a call.

The web page won't disappear from your phone unless you close the tab in your browser.

Jon