Trade in question?

[Ab37]

So I got an early upgrade with trade in the other day. The device I wanted is out of stock so I have to wait 21 days to receive it however I had a text yesterday say that I need to return my old device by the 29th of this month and then I received an email today telling me that I need to return it by the 28th? And I’m a bit confused as to which date I’m actually supposed to return my old device?

also these dates are in around 14 days so does this mean I have to be without a phone for a week while I wait for the device I ordered to be in stock?

[Northerner · Accepted solution]

Hi @Ab37 

The emails you have received are on the basis you are receiving the handset. If this is delayed then it wouldn't be reasonable for you to be without a handset as a result.

If you call EE CS on 150 to confim because you don't want to be at a disadvantage for something outside your control.

Thanks