Year old 4GEE wifi mini stopped working.

[SALSTE1]

No signs of life whatsoever. Working yesterday AM, return from work at 10PM it's dead. Tried restarting, everything but nothing happens. Desperately needed device battery dead maybe. 

[XRaySpeX]

Is it on contract or PAYG?

[SALSTE1]

Contract. Sent from my Samsung Galaxy smartphone.

[SALSTE1]

• I called 150 and had some great help. Device is still dead but I'm taking it into the EE store in Aberystwyth tomorrow to hopefully get a loan device while mine is fixed. Replacement might be easier. 🤔

[Leanne_T]

Thanks for the update @SALSTE1

Let us know how you get on with the replacement device 🙂

Leanne.

[SALSTE1]

Morning all. I was told by an EE advisor yesterday that the store would be open today to collect a replacement wifi device, My EE says it's closed until tomorrow, any help please before I get in the car!.

[SALSTE1]

Turns out the store might not be open. It's an hour drive, was the advice right or the My EE  page which said closed until tomorrow. 🤔

[Leanne_T]

Hi @SALSTE1

We're expecting to reopen our retail stores in Wales from November 9th when the national lockdown ends.

Some shops might be affected by local restrictions. You can check if a particular shop is open using our store finder.

Thanks 🙂

Leanne.

[SALSTE1]

Looking like I might be out of luck with Aberystwyth, opening tomorrow by the looks of things, sure I can survive another 24 hours without the device. Still weird why the device packed up!.

[Leanne_T]

Hi @SALSTE1

If you get in touch with our Tech Gurus they can look into other options for getting the device repaired for you 🙂

Leanne.