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Year old 4GEE wifi mini stopped working.

SALSTE1
Valued Contributor
Valued Contributor

No signs of life whatsoever. Working yesterday AM, return from work at 10PM it's dead. Tried restarting, everything but nothing happens. Desperately needed device battery dead maybe. 

19 REPLIES 19
SALSTE1
Valued Contributor
Valued Contributor
Trying all options at the moment, I'll keep you updated. Sent from my Samsung Galaxy smartphone.
Leanne_T
EE Community Support Team

No problem @SALSTE1

 

Hope you get this sorted soon 🙂

 

Leanne.

SALSTE1
Valued Contributor
Valued Contributor

Morning. Wifi device dropped off yesterday at the Aberystwyth store and is en route to be fixed (hopefully) unfortunately they didn't have a loan device available. On a different topic my new S20FE arrived yesterday, can I just drop my existing SIM into it, ta. 

Leanne_T
EE Community Support Team

Thanks for coming back and letting me know @SALSTE1

 

I hope this is all sorted soon for you.

 

Yes, if your SIM card is the same size you can use your old SIM 🙂

 

Enjoy your new phone.

 

Leanne.

SALSTE1
Valued Contributor
Valued Contributor

Hi Leanne, back again typing this on the S20FE. Just a few more bits and pieces to to sort out but what a piece of kit!. Thanks for the help, I found the right cables in the old S8 box. 👌

Leanne_T
EE Community Support Team

Amazing news @SALSTE1

 

Glad you love your new phone 🙂

 

If you have any further questions, you know where I am 🙂

 

Have a great day!

 

Leanne.

SALSTE1
Valued Contributor
Valued Contributor

Quick update Leanne. WiFi device back in the post and working. 👍 They've updated the software and IMEI. I can connect to the 4GEE. with the phone ok but I reset the password when I got it and now forgotten. I reset the device with the button inside but it won't accept the original password that came with it, Any tips on a Sunday. 

James_B
EE Community Manager
EE Community Manager

Hi @SALSTE1,

 

Did you receive a new 'Keep me card' with your replacement device? This will have the original WiFi password on.

 

Thanks

 

James

SALSTE1
Valued Contributor
Valued Contributor

Hi James. 

All sorted now after a few trials. I entered the wifi key from the inside of the back cover. It's different to the original wifi key that was on the keep me card that came with the device from new. Perhaps a replacement sticker 🤔

Thanks for your response. 

James_B
EE Community Manager
EE Community Manager

Hi @SALSTE1,

 

Glad you got it sorted. If the IMEI is different, we have sent you a replacement device, rather than repairing your old one.

 

James