I'm in the process of switching from 3 to EE, I've been sent a sim through the post from EE which contained a new mobile number, when I signed up to EE I including my PAC and number I'd been sent from 3. I spoke to customer service who told me that the PAC transfer was on the system and my old sim card would stop working on the 29th Jan and as soon as it went on I could but the EE sim in and it would then work with my old number but now up to the 31st and the old 3 sim is still working. not sure what to do next.
You mention about Friday 29th, but it's not clear whether this was for the number port itself, or your EE SIM being live. Have you tried restarting your phone since Friday?
If this doesn't resolve, I'd recommend calling EE C/S on 150 who will have access to your specific account and can advise further.
Hi EE had my PAC roughly 2 weeks ago, couldnt do it straight away as haf to wait for the EE sim yo be sent out.
When i spoke to customer services he said the pac transfer was set to do through on the 29th. So currently i still have the 3 sim in my mobile as its not gone off yet. Did i need to do anything with the ee sim which may have stopped it happening.
